Privacy Policy

Yana Technology Solutions CC, trading as YanaHosts Africa ("we", "us", "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit yanahosts.com or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

Yana Technology Solutions CC
Registration: CC/2019/02333 (BIPA Namibia)
Trading as: YanaHosts Africa
Address: Windhoek, Namibia
Email: sales@yanahosts.africa
Phone: +264 81 745 9263

We collect the following categories of personal information:

• Identity data: Full name, company name
• Contact data: Email address, phone number, physical/postal address
• Order data: Products ordered, billing history, payment reference numbers
• Technical data: IP address, browser type and version, time zone, operating system
• Usage data: Pages visited, links clicked, referring URLs
• Communications: Emails, WhatsApp messages, and support queries you send us

We do not collect or store credit card numbers or other financial account details. Payments are made via EFT bank transfer.

• Directly from you when you complete an order form, contact form, or communicate with us
• Automatically via cookies and server logs when you visit our website
• From third parties such as domain registrars, when we register domains on your behalf

We use your personal information to:

• Process and fulfil your hosting, domain, and email orders
• Communicate about your account, services, and support requests
• Send service-related notices (renewal reminders, maintenance notices)
• Improve our website and services
• Comply with legal obligations under Namibian law
• Detect and prevent fraud or abuse

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Our website uses essential cookies to ensure basic functionality (e.g. cart state, session management). We do not use advertising or tracking cookies from third-party ad networks.

You can control cookie settings in your browser. Disabling cookies may affect some features of our website.

We may share your information with:

• Service providers: Hosting infrastructure providers, domain registry operators, and email delivery services — only as necessary to deliver your services
• Legal authorities: Where required by Namibian law, court order, or regulatory requirement

All third parties are required to handle your data securely and only for the specified purpose.

We retain your personal data for as long as you are a customer and for a reasonable period thereafter (typically 5 years) for legal, accounting, and dispute resolution purposes. You may request deletion of your data at any time, subject to legal retention obligations.

We implement appropriate technical and organisational measures to protect your personal information, including:

• SSL/TLS encryption on all web communications
• Access controls limiting who can view customer data
• Regular security reviews of our systems

No method of electronic transmission is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request erasure of your data (subject to legal retention obligations)
• Objection: Object to certain processing of your data
• Portability: Request your data in a structured, machine-readable format

To exercise any of these rights, contact us at sales@yanahosts.africa. We will respond within 30 days.

Our website may contain links to third-party websites (e.g. yana.com.na, WHMCS client portal). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.

For any privacy-related questions or requests: