How can we help?

Visit our Hosting Plans page, choose a plan, click "Order Now", and complete the order form. Once we confirm your EFT payment, your cPanel account will be activated within 24 business hours and your login details sent via WhatsApp and email.

We accept payment by EFT (Electronic Funds Transfer) to our Bank Windhoek business account. Bank details are provided on your invoice. Please use your unique order reference number as the payment reference.

New hosting accounts are activated within 24 business hours of confirmed payment. Business hours are Monday to Friday, 08:00–17:00 WAT. Payments confirmed outside business hours are processed the next business day.

No. cPanel has a user-friendly interface and our team will send you a welcome guide when your account is activated. We are also available on WhatsApp to assist you with any setup steps.

Yes. Business, Professional, and Enterprise plan clients receive free website migration assistance. Contact us after activating your account and our team will handle the transfer.

Your cPanel login URL, username, and password are sent via WhatsApp and email when your account is activated. Typically the URL is yourdomain.com/cpanel or yourdomain.com:2083.

Log into cPanel, scroll to the Softaculous Apps Installer section, and click WordPress. The installation wizard will guide you through the process in under 5 minutes. Our team can assist if needed.

You can upload files using the File Manager in cPanel, or via FTP using software like FileZilla. Your FTP credentials are in your welcome email. Upload your files into the public_html folder.

Yes — Business (5 sites), Professional (15 sites), and Enterprise (unlimited) plans support multiple websites. You can add additional domains via Addon Domains in cPanel. The Starter plan supports 1 website.

In cPanel, go to MySQL Databases. Create a database, create a user, assign the user to the database with all privileges. Use these details during your WordPress installation.

First, check if it is a DNS issue by visiting your site on a mobile data connection. If it loads on mobile but not your PC, it may be a local cache issue. If it is down everywhere, contact us immediately via WhatsApp — we respond to outages as a priority.

In cPanel, go to Email Accounts and click Create. Enter your desired email address (e.g. info@yourdomain.com.na), set a strong password, and click Create Account.

Visit mail.yourdomain.com or go to your cPanel and click Webmail. You can use Roundcube or Horde webmail clients. Log in with your full email address and password.

Use the following settings:
IMAP server: mail.yourdomain.com (port 993, SSL)
SMTP server: mail.yourdomain.com (port 587, TLS)
Username: your full email address
Password: your email account password. Contact us if you need step-by-step help.

Ensure your domain has SPF, DKIM, and DMARC records configured. In cPanel, go to Email Deliverability to check and fix these. Contact us and we will assist with configuration.

Starter: 5 accounts · Business: 20 accounts · Professional & Enterprise: Unlimited. See our Email Hosting page for full details.

.com, .net, .org domains are usually registered within a few minutes. .com.na and .na domains require manual processing by UNAM's NIC-NA and typically take 1–3 business days. .africa domains take up to 24 hours.

If your domain is registered with us, we point it to your hosting automatically. If your domain is with another registrar, update its nameservers to: ns1.yanahosts.africa and ns2.yanahosts.africa. DNS changes can take up to 48 hours to fully propagate.

We send renewal reminders by email and WhatsApp before your domain expires. To renew, simply pay the renewal invoice by EFT using your order reference. Contact us if you did not receive a renewal notice.

Yes. Contact us to start a domain transfer. You will need the EPP/auth code from your current registrar. Domain transfers are subject to a 60-day lock period imposed by ICANN after recent changes.

Our nameservers are ns1.yanahosts.africa and ns2.yanahosts.africa. If you need to add custom DNS records (MX, TXT, CNAME), you can do so via cPanel → Zone Editor.

Yes, you can upgrade at any time. Contact us and we will migrate your account to the new plan. Upgrades are typically completed within 24 business hours with no downtime.

Yes. There are no long-term contracts. Contact us before your next renewal to cancel. Cancellations take effect at the end of your current billing period. See our Refund Policy for details.

We will send reminders before and after expiry. Accounts not renewed within 7 days of expiry may be suspended. Accounts not renewed within 30 days of expiry may be terminated and data deleted. Please contact us if you are facing payment difficulties.

All listed prices exclude 15% Namibian VAT. VAT will be itemised on your invoice.

Invoices are sent by email when issued. For duplicate invoices or account statements, contact us at sales@yanahosts.africa or via WhatsApp.